Service Integration and Management (SIAMTM) Professional Body of Knowledge (BoK): A structured approach to implementing and sustaining SIAM across complex service ecosystems

IT Governance Publishing · Claire Agutter

Jul 2025 · Packt Publishing Ltd

Ebook

344

Pages

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About this ebook

Follow a structured roadmap to implement and optimize SIAM in modern multi-vendor IT environments. Ideal for professionals seeking clear, in-depth, and actionable operational guidance.Key Features

Includes the complete end-to-end SIAM roadmap in four operational phases
Highlights governance, onboarding, and change management strategies
Supports measurement, tooling, and continuous service improvement practices

Book DescriptionThis book outlines a structured progression for implementing Service Integration and Management (SIAM) within complex, multi-vendor environments. It begins by defining SIAM principles, roles, layers, and structural models to establish a shared understanding of its purpose and scope. The roadmap then unfolds in four key stages. The Discovery & Strategy phase focuses on analyzing the current state, setting strategic drivers, and establishing governance foundations. In Plan & Build, the book guides readers through designing the SIAM model, sourcing structures, contracts, and process frameworks. The Implement stage addresses onboarding, transition planning, and applying change management across stakeholder groups. Finally, Run & Improve centers on operating the governance model, managing performance, conducting audits, and enabling continuous service development. Each chapter links practical methods with decision-making considerations, offering a reference for teams planning, launching, or refining a SIAM approach. The content is organized to support structured adoption while allowing flexibility for varied organizational contexts.What you will learn

Understand SIAM roles, layers, and structural models
Develop a strategy using the SIAM roadmap framework
Design detailed SIAM operating and governance models
Implement onboarding and service transition processes
Apply change management in multi-provider ecosystems
Measure and optimize service and provider performance

Who this book is for

This book is ideal for IT service management professionals, enterprise architects, SIAM consultants, and procurement leaders involved in managing or transitioning to multi-vendor environments. Familiarity with ITIL, service delivery principles, or project management is recommended. A foundational understanding of enterprise IT operations and supplier governance is useful.

About the author

IT Governance Publishing (ITGP) is the world's only specialist IT governance publisher. We produce books, toolkits and training aids on a wide range of topics including information security, IT governance, information risk, compliance, cyber security, IT service management, project management and management system standards.

Claire is a Service Management Trainer, Consultant, and Author. From 2018–2023, she was nominated by Computer Weekly as one of the Most Influential Women in Tech. In 2018, 2019, and 2024, she was recognized as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award. Claire is the Chief Architect for VeriSMTM, the Service Management approach for the Digital Age. She is the Director of Scopism, focusing on Best Practices for SIAM (Service Integration and Management). Claire has worked with ITGP to publish Service Integration and Management (SIAMTM) Foundation Body of Knowledge (BoK), Second Edition, and Service Integration and Management (SIAMTM) Professional Body of Knowledge (BoK), Second Edition, the official guides for the EXIN SIAMTM Foundation and Professional certifications. After providing support to thousands of people taking ITIL® training and certification from version 2 onwards, Claire has created this series of books for those studying towards ITIL® 4 Managing Professional and Strategic Leader status.

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