Service Integration and Management (SIAMTM) Foundation Body of Knowledge (BoK): SIAM Frameworks from Ecosystem to Practices for Successful Service Integration

IT Governance Publishing · Claire Agutter

Jul 2025 · Packt Publishing Ltd

Ebook

214

Pages

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About this ebook

Explore the world of SIAMTM and how it optimizes service integration for IT organizations. Learn the core principles, structures, practices, and risks in implementing SIAM effectively.Key Features

A structured approach to Service Integration and Management (SIAMTM)
Detailed exploration of SIAM roles, structures, and responsibilities
Insights into overcoming challenges and risks in SIAM implementation

Book DescriptionThis book offers a detailed exploration of Service Integration and Management (SIAMTM), providing insights into its frameworks, structures, and practical applications. It starts by covering the core principles of SIAMTM, from its historical context to its role in optimizing service integration across multiple providers. The book then dives into the SIAM roadmap, outlining key stages such as discovery, strategy, planning, and execution, all essential for successful service management. Readers will gain an understanding of different SIAM structures, including externally sourced, internally sourced, and hybrid models, along with their respective advantages and challenges. It also explores how SIAM aligns with other service management practices like ITIL, COBIT, Lean, and Agile, offering a comprehensive approach to managing complex service ecosystems. The book places special emphasis on the roles and responsibilities within a SIAM ecosystem, including those of service providers, integrators, and customers. It also highlights the importance of cultural change, collaboration, and governance for effective SIAM implementation. Finally, readers will learn to identify and address common challenges and risks, equipping them with strategies to overcome obstacles and ensure smooth integration within their organization.What you will learn

Understand the core concepts and structure of SIAM
Apply the SIAM roadmap to integrate services effectively
Explore various SIAM structures and their advantages
Integrate SIAM with other service management practices
Define roles and responsibilities in a SIAM ecosystem
Address challenges and risks during SIAM implementation

Who this book is for

This book is ideal for professionals in IT service management, organizations looking to optimize service integration, and SIAM consultants. Readers should have a basic understanding of service management principles like ITIL or COBIT before diving into the concepts presented. A foundational knowledge of governance, process management, and organizational change would be helpful for a deeper understanding.

About the author

IT Governance Publishing (ITGP) is the world's only specialist IT governance publisher. We produce books, toolkits and training aids on a wide range of topics including information security, IT governance, information risk, compliance, cyber security, IT service management, project management and management system standards.

Claire is a Service Management Trainer, Consultant, and Author. From 2018–2023, she was nominated by Computer Weekly as one of the Most Influential Women in Tech. In 2018, 2019, and 2024, she was recognized as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award. Claire is the Chief Architect for VeriSMTM, the Service Management approach for the Digital Age. She is the Director of Scopism, focusing on Best Practices for SIAM (Service Integration and Management). Claire has worked with ITGP to publish Service Integration and Management (SIAMTM) Foundation Body of Knowledge (BoK), Second Edition, and Service Integration and Management (SIAMTM) Professional Body of Knowledge (BoK), Second Edition, the official guides for the EXIN SIAMTM Foundation and Professional certifications. After providing support to thousands of people taking ITIL® training and certification from version 2 onwards, Claire has created this series of books for those studying towards ITIL® 4 Managing Professional and Strategic Leader status.

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