ITIL® 4 Essentials: Your essential guide for the ITIL® 4 Foundation exam and beyond

IT Governance Publishing · Claire Agutter

Jul 2025 · Packt Publishing Ltd

Ebook

211

Pages

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About this ebook

Gain in-depth knowledge of ITIL® 4 principles and practices for effective IT service management. Learn to apply best practices, improve services, and align IT services with business objectives.Key Features

Covers ITIL® 4’s core concepts, practices, and guiding principles
Detailed explanations of key roles, processes, and service value system
Prepares readers for the ITIL® Foundation exam with practical tips and sample questions

Book DescriptionThe ITIL® 4 Essentials guide offers a comprehensive introduction to IT service management, focusing on ITIL® 4 practices and principles. Readers gain an understanding of the four dimensions of service management—organizations, people, information, technology, partners, and suppliers—which are key to delivering effective IT services. The guide highlights ITIL® 4’s seven guiding principles, such as focusing on value, collaborating, and working holistically. These principles are essential for creating effective service management strategies. Readers will learn how to integrate these principles into their daily operations, leading to enhanced service delivery and better alignment with business goals. Additionally, the book explores the importance of the Service Value System (SVS) and the Service Value Chain, offering a detailed look at how these frameworks drive continuous improvement and value creation. Lastly, the book covers essential ITIL® 4 practices like continual improvement, change management, and incident management. Each practice is explored in depth, providing practical guidance for implementation. The final chapters offer exam preparation tips, ensuring readers are ready for the ITIL® Foundation exam, with sample questions and strategies for success.What you will learn

Understand ITIL® 4 concepts and principles
Learn about service management roles and responsibilities
Explore the service value system and its components
Understand the guiding principles of ITIL® 4
Apply the four dimensions of service management
Master service relationships and models

Who this book is for

This book is ideal for IT professionals, service managers, and anyone preparing for the ITIL® Foundation exam. It’s suitable for those new to IT service management or looking to refresh their knowledge. A basic understanding of IT services is helpful but not necessary.

About the author

IT Governance Publishing (ITGP) is the world's only specialist IT governance publisher. We produce books, toolkits and training aids on a wide range of topics including information security, IT governance, information risk, compliance, cyber security, IT service management, project management and management system standards.

Claire is a Service Management Trainer, Consultant, and Author. From 2018–2023, she was nominated by Computer Weekly as one of the Most Influential Women in Tech. In 2018, 2019, and 2024, she was recognized as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award. Claire is the Chief Architect for VeriSMTM, the Service Management approach for the Digital Age. She is the Director of Scopism, focusing on Best Practices for SIAM (Service Integration and Management). Claire has worked with ITGP to publish Service Integration and Management (SIAMTM) Foundation Body of Knowledge (BoK), Second Edition, and Service Integration and Management (SIAMTM) Professional Body of Knowledge (BoK), Second Edition, the official guides for the EXIN SIAMTM Foundation and Professional certifications. After providing support to thousands of people taking ITIL® training and certification from version 2 onwards, Claire has created this series of books for those studying towards ITIL® 4 Managing Professional and Strategic Leader status.

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