ITIL® Foundation Essentials ITIL® 4 Edition: The ultimate revision guide

IT Governance Publishing · Claire Agutter

Jul 2025 · Packt Publishing Ltd

Ebook

Pages

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About this ebook

Gain foundational knowledge of ITIL® 4, the most widely adopted IT service management framework. Learn how to apply ITIL®'s guiding principles and practices to deliver value and improve services.Key Features

Covers key concepts, roles, and practices in ITIL® 4
Explains guiding principles and service relationships in detail
Prepares you for the ITIL® Foundation exam with practical examples

Book DescriptionThis book offers a detailed introduction to IT service management and the ITIL® 4 framework by covering key concepts such as value, service management, and co-creation, providing a solid foundation for understanding ITIL®. Readers are introduced to the four dimensions of service management and how they apply to organizational success. The book also explores the various roles involved in service management, from service providers to consumers, and the essential relationships that drive value. The book further explains ITIL®’s guiding principles, such as focusing on value, thinking and working holistically, and simplifying processes. These principles form the core of ITIL® 4’s approach, emphasizing flexibility, iterative progress, and stakeholder collaboration. With practical examples and clear explanations, readers will learn how to integrate these principles into their service management practices. Lastly, the book dives deep into the Service Value System and Service Value Chain, detailing how each component contributes to delivering business value. It also explores essential ITIL® practices, such as continual improvement and incident management. The final sections provide valuable exam preparation tips to ensure readers are well-equipped to pass the ITIL® Foundation exam with confidence.What you will learn

Understand the service value system and its components
Explore the ITIL® practices in depth
Apply the ITIL® guiding principles to real-world scenarios
Understand service relationships and their models
Implement the four dimensions of service management
Prepare effectively for the ITIL® Foundation exam

Who this book is for

This book is ideal for IT professionals, service managers, and anyone looking to gain foundational knowledge of ITIL® 4. It is perfect for individuals preparing for the ITIL® Foundation exam. Readers should have an interest in service management and be ready to understand the ITIL® 4 principles and practices.

About the author

IT Governance Publishing (ITGP) is the world's only specialist IT governance publisher. We produce books, toolkits and training aids on a wide range of topics including information security, IT governance, information risk, compliance, cyber security, IT service management, project management and management system standards.

Claire is a Service Management Trainer, Consultant, and Author. From 2018–2023, she was nominated by Computer Weekly as one of the Most Influential Women in Tech. In 2018, 2019, and 2024, she was recognized as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award. Claire is the Chief Architect for VeriSMTM, the Service Management approach for the Digital Age. She is the Director of Scopism, focusing on Best Practices for SIAM (Service Integration and Management). Claire has worked with ITGP to publish Service Integration and Management (SIAMTM) Foundation Body of Knowledge (BoK), Second Edition, and Service Integration and Management (SIAMTM) Professional Body of Knowledge (BoK), Second Edition, the official guides for the EXIN SIAMTM Foundation and Professional certifications. After providing support to thousands of people taking ITIL® training and certification from version 2 onwards, Claire has created this series of books for those studying towards ITIL® 4 Managing Professional and Strategic Leader status.

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