Digital Ethics in the Age of AI: Navigating the ethical frontier today and beyond

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The Power of the Agile Business Analyst: 30 surprising ways a business analyst can add value to your Agile development team

The Law of Respect: Lesson 7 from The 21 Irrefutable Laws of Leadership

ITIL® 4 Essentials: Your essential guide for the ITIL® 4 Foundation exam and beyond

Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers

An Education in Service Management: A guide to building a successful service management career and delivering organisational success

Six Sigma For Dummies: Edition 2

The Service Desk Handbook: A guide to service desk implementation, management and support

Freedom from Command and Control: Rethinking Management for Lean Service

Adaptable Project Management: A combination of Agile and Project Management for All (PM4A)

The Law of Priorities: Lesson 17 from The 21 Irrefutable Laws of Leadership

Integrated Measurement - KPIs and Metrics for ITSM: A narrative account

Tribe Of Mentors: Short Life Advice from the Best in the World

Business Continuity and the Pandemic Threat: Learning from COVID-19 while preparing for the next pandemic

Law of Connection: Lesson 10 from The 21 Irrefutable Laws of Leadership

ITIL® Foundation Essentials ITIL® 4 Edition: The ultimate revision guide

The Law of the Lid: Lesson 1 from The 21 Irrefutable Laws of Leadership

PCI DSS Version 4.0.1: A guide to the payment card industry data security standard

The Law of Empowerment: Lesson 12 from The 21 Irrefutable Laws of Leadership