An Education in Service Management: A guide to building a successful service management career and delivering organisational success
About this ebook
- Explains service management principles and its application in enterprise settings.
- Offers real-world insights from the author’s own experiences in service management.
- Provides career pathways, certification guidance, and professional development tips.
- Define ITSM and its core principles in modern business environments.
- Identify key elements in service management and their functions.
- Explore the strategic value of service management in organizations.
- Understand enterprise service management and its significance.
- Develop effective communication and community-building skills.
- Debunk myths about service management and discover its dynamic nature.
Ideal for newcomers to service management and professionals seeking to deepen their understanding, this book is best suited for individuals with a foundational knowledge of IT or business management. Readers should have some familiarity with basic business operations and be interested in the evolving role of service management in modern enterprises. The book assumes a desire to either enter or advance in the service management field, with a focus on practical applications, certifications, and career development.
About the author
IT Governance Publishing (ITGP) is the world's only specialist IT governance publisher. We produce books, toolkits and training aids on a wide range of topics including information security, IT governance, information risk, compliance, cyber security, IT service management, project management and management system standards.
David Barrow (he/him) has more than 30 years' experience working in IT ‘service' roles. He has made a career out of IT, starting out in small businesses and gradually becoming a trusted consultant to a number of large global organisations. David acts as a mentor to people at various levels both in partnership with Reed within the ‘Women in Technology' initiative and as a committee member for ITSM and ITAM for the British Computer Society. He is also part of a committee for the British Standards Institute looking at education in service management. David is passionate about acting as an ally, having benefitted from some great allies – but he's also seen how people can be let down based on their gender, religion or life choices, and he'd like to help level this field
