An Education in Service Management - A guide to building a successful service management career and delivering organisational successAn Education in Service Management - A guide to building a successful service management career and delivering organisational success

High Output Management

Zero to One: Notes on Start Ups, or How to Build the Future

Digital Ethics in the Age of AI: Navigating the ethical frontier today and beyond

The Fifth Discipline: The art and practice of the learning organization: Second edition

ITIL® 4 High-velocity IT (HVIT): Your companion to the ITIL® 4 Managing Professional HVIT certification

Team Topologies: Organizing Business and Technology Teams for Fast Flow

Service Integration and Management (SIAMTM) Foundation Body of Knowledge (BoK): SIAM Frameworks from Ecosystem to Practices for Successful Service Integration

The Service Desk Handbook: A guide to service desk implementation, management and support

Sooner Safer Happier: Antipatterns and Patterns for Business Agility

Adaptable Project Management: A combination of Agile and Project Management for All (PM4A)

The Alliance: Managing Talent in the Networked Age

Integrated Measurement - KPIs and Metrics for ITSM: A narrative account

Business Continuity and the Pandemic Threat: Learning from COVID-19 while preparing for the next pandemic

The 17 Indisputable Laws of Teamwork: Embrace Them and Empower Your Team

ITIL® Foundation Essentials ITIL® 4 Edition: The ultimate revision guide

Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value

ITIL® 4 Create, Deliver and Support (CDS): Your companion to the ITIL® 4 Managing Professional CDS certification

After the Idea: What It Really Takes to Create and Scale a Startup

Establishing an Occupational Health & Safety Management System: A practical guide to implementing ISO 45001 for better occupational health and safety.