Comebacks at Work: Using Conversation to Master Confrontation
About this ebook
This stimulating, thought-provoking book lets you know how to break free of negative behavior, deal with office politics, and prevent difficult, repetitive, and avoidable situations. Reardon—a frequent HuffPost contributor and professor at USC's Marshall School of Business—arms readers with the tools they need to take control of conversations in the workplace, and never be at a loss for words again. Comebacks at Work reveals:
- why some comebacks work, while others fall flat
- why our mind goes blank when we are confronted, and how to overcome that response
- how to determine which comebacks work, and when to use them
"A thorough briefing of the different kinds of bullies we might face at work . . . and strategies for telling when it's best to walk away and when it's time to engage." — Publishers Weekly
"Charts a clear map for success in a previously murky region of communication." —Robert B. Cialdini, New York Times–bestselling author of Influence: The Psychology of Persuasion
Ratings and reviews
About the author
Kathleen Kelley Reardon, Ph.D, is a professor of management at the Marshall School of Business at the University of Southern California; a consultant and speaker at such major corporations as Pfizer, Siemens, Epson, IBM, News Corporation, and Toyota; and one of HuffingtonPost.com's signature and top bloggers, whose writing is frequently picked up and featured on Yahoo. She has appeared on Good Morning America with Charlie Gibson and Nancy Snyderman, NBC Nightly News, The Today Show, and Bloomberg. She is the author of nine books, including The Secret Handshake, It's All Politics, and The Skilled Negotiator. Dr. Reardon is also a distinguished fellow of First Star, which advocates for the rights and education of children at risk. She lives in Rhode Island.
