Holding the Calm: The Secret to Resolving Conflict and Defusing Tension
Hesha Abrams
Jan 2025 · Berrett-Koehler Publishers
4.0star
2 reviewsreport
Ebook
208
Pages
family_home
Eligible
info
reportRatings and reviews aren’t verified Learn More
About this ebook
Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.
How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible?
Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict.
Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts. Learn how to
Speak into the ears that hear you
Be the grown-up in the room
Listen to what is not said
Create small, winnable victories
Practical, inspirational, and full of accessible tools you can use right now,
Holding the Calm proves that you don't need an advanced degree or certification to minimize challenges and defuse tension between real people, businesses, and countries.
How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible?
Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict.
Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts. Learn how to
Speak into the ears that hear you
Be the grown-up in the room
Listen to what is not said
Create small, winnable victories
Practical, inspirational, and full of accessible tools you can use right now,
Holding the Calm proves that you don't need an advanced degree or certification to minimize challenges and defuse tension between real people, businesses, and countries.
Ratings and reviews
4.0
2 reviews
Nicole Jansen
- Flag inappropriate
January 17, 2023
Excellent book! Practucal advice from an experienced mediator on how to hold the calm in the midst of a relational storm.
About the author
Hesha Abrams is the founder of Hesha Abrams Mediation and is an internationally renowned mediator who has successfully resolved thousands of cases over the past thirty years, from simple car accidents to multibillion-dollar disputes involving titans of industry. Abrams received a JD from Florida State University College of Law and went on to become a successful trial lawyer. She is the recipient of many awards, including Corporate Counsel's 2021 top-rated lawyer and the Martindale-Hubbell AV rating. Abrams has spoken at the International Symposium on Negotiation and Conflict Resolution and mediates in countries all over the world.
Rate this ebook
Tell us what you think.
Reading information
Smartphones and tablets
Install the Google Play Books app for Android and iPad/iPhone. It syncs automatically with your account and allows you to read online or offline wherever you are.
Laptops and computers
You can listen to audiobooks purchased on Google Play using your computer's web browser.
eReaders and other devices
To read on e-ink devices like Kobo eReaders, you'll need to download a file and transfer it to your device. Follow the detailed Help Center instructions to transfer the files to supported eReaders.
