This updated fourth edition features new content including:
Accessible and comprehensive, this book is essential reading for all students as well as current and future managers in the hospitality industry.
Willy Legrand, Professor, Department of Tourism, Hospitality & Event Management, IU International University of Applied Sciences, Bonn, Germany.
Joseph S. Chen, Professor, Tourism, Hospitality and Event Management, Department of Health & Wellness Design, School of Public Health, Indiana University, Bloomington, USA.
Gabriel C. M. Laeis Professor, Department of Tourism, Hospitality & Event Management, IU International University of Applied Sciences, Bonn, Germany.