Practical IT Service Management: A concise guide for busy executives

· IT Governance Publishing
Ebook
279
Pages
Eligible
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About this ebook

A beginner’s book explaining the basics of ITIL and its implementation and interpretation in an easy, selfstudy approach

About the author

BS Thejendra : Thejendra BS is the IT manager for a software development firm in Bangalore, and has over 17 years of experience in IT. Besides working in India, his career has also taken him to Saudi Arabia, Dubai, Bahrain and Australia. He has dealt with customers in many different areas of business, and has written many articles for websites such as techrepublic.com and geekleaders.com. Thejendra BS is the IT manager for a software development firm in Bangalore, and has over 20 years of experience in IT. Besides working in India, his career has also taken him to Saudi Arabia, Dubai, Bahrain and Australia. He has dealt with customers in many different areas of business, and has written many articles for websites such as techrepublic.com and geekleaders.com.

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