Service Innovation and Management: Digitalization, Service Infusion and Customer Experience
Giới thiệu về sách điện tử này
Built on the latest research from the CTF – Service Research Center at Karlstad University, Sweden, this book offers a valuable resource for managers seeking practical strategies and approaches to enhance their understanding and implementation of service management and marketing principles. It will also appeal to academics with an interest in service management and marketing.
Giới thiệu tác giả
Lars Witell is a Professor at the CTF – Service Research Center at Karlstad University, Sweden. He also holds a position as Professor in Business Administration at Linköping University, Sweden. His research interests include service innovation, customer experience, and service infusion in manufacturing firms. Over the past 20 years, he has led large research programs in collaboration with industry.
