Communicating Quality and Safety in Health Care
Aug 2015 · Cambridge University Press
Ebook
373
Pages
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About this ebook
In response to the growing emphasis on clinicians' capacity to practise effective communication, Communicating Quality and Safety in Health Care provides real-time communication scenarios and interprofessional case studies. The book engages healthcare trainees from across medicine, nursing and allied health services in a comprehensive and probing discussion of the communication demands that confront today's healthcare teams. This book explains the role of communication in mental health, emergency medicine, intensive care and a wide range of other health service and community care contexts. It emphasises the ways in which patients and clinicians communicate, and how clinicians communicate with one another. The case studies explain why and how communication is critical to good care and healing. Each chapter analyses real-life practice situations, encourages the learner to ask probing questions about these situations and sets out the principal components and strategies of good communication.
About the author
Rick Iedema is Professor of Healthcare Innovation at the University of Tasmania and has a dual appointment with the NSW Ministry of Health's Agency for Clinical Innovation.
Donella Piper is a Lecturer in Health Management at the University of New England.
Marie Manidis is a Postdoctoral Research Fellow at the University of Technology, Sydney.
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