Edited by Mila Gasc-Hernandez, Associate Professor and Research Director, Rockefeller College of Public Affairs & Policy and Research Director, Center for Technology in Government, University at Albany, State University of New York, Aryamala Prasad, Researcher in Digital Government, Center for Technology in Government, University at Albany, State University of New York, J. Ramon Gil-Garcia Professor, Rockefeller College of Public Affairs & Policy and Director, Center for Technology in Government, University at Albany, State University of New York, USA and Affiliated Professor, Business School, Universidad de las Americas Puebla, Mexico and Theresa A. Pardo, Associate Vice President for Research & Economic Development, Division for Research & Economic Development & Senior Fellow, Center for Technology in Government, University at Albany, State University of New York, USA