Managing Difficult Participants Pocketbook: 2nd Edition
yan, 2010 · Management Pocketbooks
E-kitob
96
Sahifalar soni
family_home
Yaroqli
info
reportReytinglar va sharhlar tasdiqlanmagan Batafsil
Bu e-kitob haqida
A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies. "I loved the book. It shows such a great variety of ways to deal with challengers."
Bu e-kitobni baholang
Fikringizni bildiring.
Qayerda o‘qiladi
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