Managerial Dilemmas in Developing Countries: Business, Marketing, Finance and Tourism
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The chapters in the first section provide empirical insights into e-learning systems, information systems for decision-making processes, business reengineering, and performance efficiency. The second part explores the role of human resource, organization downsizing, work-life balance, fair treatment and a good working environment, job satisfaction and job stress, the big five personality traits, and psychological contract and employment. The next section investigates bank interest rates, insurance policies, organic foods in consumer behaviour, and a marketing value chain analysis of cinnamon. Studies of the effect of financial development, foreign direct investment on economic and endogenous growth, and the effect of institutional excellence and information efficiency on stock market development make up the fourth part of the book. The fifth section then embraces studies of the impact of tourist guides on tourist satisfaction, the behavioural characteristics of solo female travellers, community participation in tourism, and the unplanned development of tourism.
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Emeritus Professor Dr Malcolm Cooper teaches Tourism Management and Environmental Law at Ritsumeikan Asia Pacific University, Beppu, Japan, and is Visiting Professor at Sabaragamuwa University of Sri Lanka. He is a specialist in tourism resource management and development, environmental and water resource management and environmental law. He has worked in the environmental planning and tourism policy areas for federal, state and local governments in Australia, and as tourism education consultant to the governments of Sri Lanka, China and Vietnam. He is a recipient of the Australian Centennial Medal, and has published over 150 books and papers.
Athula Gnanapala is a Professor in the Department of Tourism Management at Sabaragamuwa University of Sri Lanka, where he is also the Dean of the Faculty of Management Studies. His research interests include consumer behavior in tourism, sustainable tourism planning and development, and green marketing, and he has published widely in these areas.
Dr Thilini Gamage is a Senior Lecturer in the Faculty of Management Studies at Sabaragamuwa University of Sri Lanka. In 2016, she received her PhD in Marketing from University of Colombo, Sri Lanka. Her academic interests are e-marketing, customer relationship management, marketing research and research methodology. She has published more than 25 articles in various international journals.
