MASTERING THE ART OF COMMUNICATION

Conversations can go awry, especially if it involves a conflict of interests. Sometimes, we need to convey sensitive information that could hurt others’ feelings and self-image. Not being able to communicate effectively in such situations leads to considerable stress and strained relationships.

This book is a guiding star to sail the treacherous waters of interpersonal communication. It will help you prepare yourself to save conversations from derailing and to bring derailed discussions back on track.

Asking the right questions, staying on topic when making a point, and developing the ability to say “No” are only some of the very important aspects this book discusses.

Replete with detailed examples of conversations spanning an entire range of everyday scenarios, this book shows how conversations can go wrong, and presents 15 practical techniques and 6 powerful keys to convincing and harmonious conversations.

From professional to personal communication, this book covers the whole spectrum to help you become a better communicator.