Practical IT Service Management: A concise guide for busy executives

• Practical insights into implementing ITIL processes in real-world scenarios
• In-depth explanations of critical IT service management practices
• Focus on service desk operations and its critical role in ITSM

• Understand the core principles of IT service management and ITIL
• Learn how to implement and manage key ITIL processes
• Identify the responsibilities involved in IT service management roles
• Explore the structure and lifecycle of IT service delivery
• Understand the critical importance of service desk functions
• Learn best practices for incident, problem, and change management

This book is ideal for IT professionals, managers, and service desk personnel involved in IT Service Management (ITSM) and those looking to adopt the ITIL framework. Readers should have a basic understanding of IT services and operations, and it is recommended that they be familiar with service management principles. No prior ITIL certification is required, though a general understanding of IT systems will be beneficial.