Exceeding Expectations: Mastering Customer Experience in the Modern Marketplace

· · · · · ·
· SolveForce
E-knjiga
178
Stranica
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O ovoj e-knjizi

Exceeding Expectations: Mastering Customer Experience in the Modern Marketplace is a comprehensive guide for understanding and elevating Customer Experience (CX). This book explores the essential components of CX, from its evolution and the importance of customer psychology to designing seamless digital and omnichannel strategies. It delves into advanced metrics, data analytics, and the role of technology in transforming CX. With real-world case studies, the book offers actionable insights on how businesses can harness CX to drive loyalty, satisfaction, and long-term success. It’s a valuable resource for professionals looking to exceed customer expectations in today’s competitive market.

O autoru

With more than 20 years of experience in the telecommunications sector, Ron Legarski has established himself as a leading expert and entrepreneur. As the founder of SolveForce, he has been instrumental in driving technological advancements in both telecommunications and IT. His expertise, fortified by certifications in IoT and telecommunications, as well as a General Electrician’s Diploma, has enabled him to make a lasting impact in the industry. Through his entrepreneurial spirit and technical knowledge, Ron has authored numerous works on innovative telecom strategies.

Patrick Oborn is a co-founder of Telarus, a company at the forefront of technology services distribution. His development of GeoQuote™, a software that revolutionized real-time carrier pricing, has made a significant impact on the telecom industry. Known for his forward-thinking approach, Patrick has been a key player in advancing IT solutions and continues to serve as a crucial member of the Telarus Advisory Board, where he influences the company's strategic direction.

A skilled professional in internet marketing, lead generation, and web development, Ned Hamzic brings a unique combination of technical expertise and creative design to his projects. His extensive background in Organic SEO, graphic and web design, and database programming allows him to drive digital growth for businesses. Ned’s work ensures the seamless integration of digital tools into marketing strategies, optimizing both online presence and overall business functionality.

Steve Sramek is a seasoned expert in telecommunications, having worked as a Telecom Consultant and Carrier Specialist since 2007. His deep understanding of global telecom solutions has helped enterprises navigate complex telecommunications challenges. Steve’s work with SolveForce and Telarus has been pivotal in providing businesses with effective telecom strategies, ensuring they stay competitive in an evolving technological landscape.

Bryan Clement, the owner of JBC Communications, has built a successful career by offering tailored telecommunications solutions to various industries. With his education from ITT Technical Institute-Anaheim, Bryan has continually provided innovative and practical solutions to meet the needs of his clients. His hands-on approach and problem-solving skills make him a trusted figure in the telecom industry.

As co-owner of Broadband Consultants, Mark Prudell brings over two decades of broadband consulting expertise to the table. His work focuses on securing competitive telecom pricing, making him a key resource for businesses looking to optimize their telecommunications services. Mark’s commitment to providing cost-effective solutions has earned him a respected reputation in the industry.

Mark Radford, COO of Broadband Consultants, brings extensive experience from roles at Telekenex and New Edge Networks. Since 2010, he has been a driving force in network sales and telecommunications, utilizing his broad experience to enhance service offerings. His leadership and innovative thinking have significantly shaped the success of Broadband Consultants, helping businesses achieve superior telecom solutions.

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