Process Automation Strategy in Services, Manufacturing and Construction

Bharati Mohapatra · Sanjana Mohapatra · Sanjay Mohapatra

Feb 2023 · Emerald Group Publishing

Ebook

256

Pages

Eligible

Ratings and reviews aren’t verified Learn More

About this ebook

The importance of automation in the various industries has increased dramatically in recent years; business process automation serves to enhance product quality, improve process safety and plant availability, and efficiently utilize resources and lower emissions. With almost every industry facing sweeping and unprecedented change, Process Automation Strategy in Services, Manufacturing and Construction responds to a rapid pace of transformation that is both a major challenge and a fantastic opportunity.

Customers’ expectations grow higher, economic pressures require them to do more with less, and each day new competitors appear. Examining case studies and examples of robotic process automation (RPA) across a range of industries and sectors, the authors explore the links between customer satisfaction and organizational performance, and how automation improves service for the end user.

Appealing to business researchers, academics and practitioners, Process Automation Strategy in Services, Manufacturing and Construction brings to life the current trends in process automation and considers what the future holds.

About the author

Bharati Mohapatra is an Associate Professor, Veer Surendra Sai University of Technology, Odisha.

Sanjana M is actively involved in robotics process automation in University of Texas, Dallas, USA.

Sanjay M is Professor at the Xavier Institute of Management, India.

Rate this ebook

Tell us what you think.

Reading information

Smartphones and tablets

Install the Google Play Books app for Android and iPad/iPhone. It syncs automatically with your account and allows you to read online or offline wherever you are.

Laptops and computers

You can listen to audiobooks purchased on Google Play using your computer's web browser.

eReaders and other devices

To read on e-ink devices like Kobo eReaders, you'll need to download a file and transfer it to your device. Follow the detailed Help Center instructions to transfer the files to supported eReaders.

Report illegal content