Well-being in the workplace - A guide to resilience for individuals and teams

Making a Success of Managing and Working Remotely

Mastering Effective Influencing Skills for Win-Win Outcomes - A practical guide

Effective Career Development - Advice for establishing an enjoyable career

Customer Care Excellence: How to Create an Effective Customer Focus, Edition 6

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Leading the Customer Experience: Inspirational Service Leadership

Leading the Customer Experience: Inspirational Service Leadership

The Essential Guide to Employee Engagement: Better Business Performance through Staff Satisfaction

Coaching for High Performance: How to Develop Exceptional Results Through Coaching

Measuring Customer Service Effectiveness