Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Blue Ocean Strategy, Expanded Edition: How to Create Uncontested Market Space and Make the Competition Irrelevant

The Essential Guide to Employee Engagement: Better Business Performance through Staff Satisfaction

Abundance: The Future Is Better Than You Think

Customer Care Excellence: How to Create an Effective Customer Focus, Edition 6

Zero to One: Notes on Start Ups, or How to Build the Future

Coaching for High Performance: How to Develop Exceptional Results Through Coaching

Scrum: The Art of Doing Twice the Work in Half the Time

Well-being in the workplace - A guide to resilience for individuals and teams

Freedom's Forge: How American Business Produced Victory in World War II

Effective Career Development - Advice for establishing an enjoyable career

Philosophies of Organizational Change: Perspectives, Models and Theories for Managing Change

Mastering Effective Influencing Skills for Win-Win Outcomes - A practical guide

Constructive Intercultural Management: Integrating Cultural Differences Successfully

Making a Success of Managing and Working Remotely

Competitive Advantage: Creating and Sustaining Superior Performance

Leading the Customer Experience: Inspirational Service Leadership

The Maruti Story: How A Public Sector Company Put India On Wheels

Measuring Customer Service Effectiveness

An Introduction to Early-Stage Impact Investing