Customer Care Excellence: How to Create an Effective Customer Focus, Edition 6

Well-being in the workplace - A guide to resilience for individuals and teams

Making a Success of Managing and Working Remotely

Mastering Effective Influencing Skills for Win-Win Outcomes - A practical guide

Measuring Customer Service Effectiveness

Effective Career Development - Advice for establishing an enjoyable career

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Leading the Customer Experience: Inspirational Service Leadership

The Effective Manager: Management skills for high performance

Coaching for High Performance: How to Develop Exceptional Results Through Coaching

Leading the Customer Experience: Inspirational Service Leadership