Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Leadership Mindset 2.0: The Psychology and Neuroscience of Reaching your Full Potential

Employee Engagement in Theory and Practice

The Effective Manager: Management skills for high performance

Work Rules!: Insights from Inside Google That Will Transform How You Live and Lead

Customer Care Excellence: How to Create an Effective Customer Focus, Edition 6

Turn The Ship Around!: A True Story of Turning Followers into Leaders

Coaching for High Performance: How to Develop Exceptional Results Through Coaching

The Talent Code: Greatness isn't born. It's grown

Well-being in the workplace - A guide to resilience for individuals and teams

The Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues

Effective Career Development - Advice for establishing an enjoyable career

The Alliance: Managing Talent in the Networked Age

Mastering Effective Influencing Skills for Win-Win Outcomes - A practical guide

Human Resource Management: Edition 3

Making a Success of Managing and Working Remotely

The First 90 Days with Harvard Business Review article "How Managers Become Leaders" (2 Items)

Leading the Customer Experience: Inspirational Service Leadership

Principles of Management

Measuring Customer Service Effectiveness