Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them
Holly Weeks
Nov 2020 · Gildan Media · Narrated by Rosemary Benson
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8 hr 31 min
Unabridged
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About this audiobook
Your stomach's churning; you're hyperventilating—you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.
But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies—in the form of damaged relationships, ruined careers, and intensified problems.
In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains: why we turn to ineffective tactics when the heat is on; how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in; ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged; strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions; and how to get through the hardest conversations with your reputation and relationships intact.
But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies—in the form of damaged relationships, ruined careers, and intensified problems.
In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains: why we turn to ineffective tactics when the heat is on; how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in; ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged; strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions; and how to get through the hardest conversations with your reputation and relationships intact.
About the author
Holly Weeks is an independent consultant and the president of Holly Weeks Communications in Cambridge, Massachusetts.
Rosemary Benson is an Audible #1 bestselling narrator, singer, educator, and stage actress. She has appeared across the US, Canada, and Italy, and regularly performs with several ensembles and big bands.
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