Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work, and Life
Pascal Bornet · Jochen Wirtz · Thomas H. Davenport · David De Cremer · Brian Evergreen · Phil Fersht · Rakesh Gohel · Shail Khiyara · Nandan Mullakara · Pooja Sund
březen 2025 · Irreplaceable Publishing · Čte Rory Young
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A practical, non-technical guide for business leaders, entrepreneurs, and curious minds.
"Agents are (...) bringing about the biggest revolution in computing since we went from typing commands to tapping on icons." — Bill Gates
"AI agents will become the primary way we interact with computers in the future.” — Satya Nadella
"The age of agentic AI is here." — Jensen Huang
AI Agents—like Jarvis in Iron Man or Samantha in Her—are revolutionizing business and society. These intelligent systems can execute actions, learn from experience, and automate workflows with minimal supervision. Yet, behind the excitement lies a crucial gap between promise and reality.
This book provides a clear, jargon-free roadmap to harnessing agentic AI for real-world impact. Drawing from hands-on implementation across global enterprises and startups, the authors reveal:
- How to **identify high-value agentic opportunities** and build AI-driven solutions
- The secrets behind **successful AI transformations**—cutting costs by 25%+ and boosting customer satisfaction by 40%
- New business models in the **Agent Economy**—from automation to AI-powered startups
- How to **avoid common AI pitfalls**—from integration challenges to user adoption
- The **mindset & skills needed** to lead in an AI-powered world
AI agents create "compounding intelligence advantages"—the more they’re used, the smarter they become. Those who master AI agents today will define the next business era. Will you lead this transformation or be left behind? This book challenges you to shape AI’s future with purpose and integrity.
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Pascal Bornet is an award-winning expert, author, and keynote speaker on Artificial Intelligence and Automation. He has received multiple awards and is regularly ranked among the top 10 global AI and Automation experts. He is also an influencer with over two million social media followers. Bornet developed his expertise over more than two decades as a senior executive at McKinsey and EY, where he established and spearheaded their "Intelligent Automation" practices. During this time, he implemented AI and Automation initiatives for hundreds of organizations worldwide, driving transformative change across industries. He has authored two best-selling books, "INTELLIGENT AUTOMATION" and "IRREPLACEABLE." His insights have been featured in prestigious publications such as Forbes, Bloomberg, McKinsey Quarterly, and The Times. He is also a lecturer at several universities, a member of the Forbes Technology Council, and a Senior Advisor for several startups and charities. For the past 20 years, Bornet's research has focused on the intersection of AI and Humans, where he believes the most significant value lies. He is a fervent advocate for human-centric AI and believes that with the right approach, AI can make our world more human. Discover more about Bornet at www.linkedin.com/in/pascalbornet/ Connect with Bornet on YouTube, Instagram, and X: @pascal_bornet
Professor Jochen Wirtz is Vice Dean MBA Programmes and Professor of Marketing at the National University of Singapore. He is a leading authority on service management with more than 200 publications. His over 20 books include Intelligent Automation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human (2021), Services Marketing: People, Technology, Strategy (9th edition, 2022), and Essentials of Services Marketing (4th edition, 2023). With translations and adaptations for over 26 countries and regions, and combined sales of over 1 million copies, they have become globally leading services marketing textbooks. In addition to his publications, Prof. Wirtz has been recognized as one of the 86 highly cited researchers in economics and business in 2023 (Web of Science). This distinction places him among the world's most prominent researchers, as highlighted by the Highly Cited Researchers 2023 (list published by data analytics firm Clarivate). This recognition underscores his profound impact on both academic research and managerial practice. Prof. Wirtz's ongoing contributions ensure that he remains at the forefront of his field, where his expertise continues to shape the strategies of service businesses worldwide. Follow Jochen on LinkedIn (https://www.linkedin.com/in/jochenwirtz), YouTube (https://www.youtube.com/c/ProfessorJochenWirtz), and ResearchGate (https://www.researchgate.net/profile/Jochen-Wirtz).
Tom Davenport is the President's Distinguished Professor of Information Technology and Management at Babson College, a Fellow of the MIT Initiative on the Digital Economy, and a Senior Advisor to Deloitte's Chief Data and Analytics Officer Program. In 2024-5 he is the Bodily Bicentennial Professor of Analytics at the UVA Darden School of Business. He pioneered the concept of "competing on analytics" with his best-selling 2006 Harvard Business Review article and his 2007 book by the same name. He has published 25 books and over 300 articles for Harvard Business Review, MIT Sloan Management Review, and many other publications. His most recent book is All Hands on Tech: The AI-Powered Citizen Revolution, co-authored with Ian Barkin. He writes columns for Forbes, MIT Sloan Management Review, and the Wall Street Journal. He has been named one of the world's "Top 25 Consultants" by Consulting magazine, one of the top 3 business/technology analysts in the world by Optimize magazine, one of the 100 most influential people in the IT industry by Ziff-Davis magazines, and one of the world's top fifty business school professors by Fortune magazine. He's also been a LinkedIn Top Voice for both the education and tech sectors.
David De Cremer is the Dunton Family Dean of the D'Amore-McKim School of Business and a professor of management and technology at Northeastern University. He is the founder of the Centre on AI Technology for Humankind (AiTH) in Singapore, a member of EY's advisory board for global AI and an honorary fellow at Cambridge University and St. Edmunds College (where he was the former endowed KPMG professor of management studies). He is the author of the best-sellers "Leadership by Algorithm: who leads and who follows in the AI era" (2020; Harriman House), and "The AI-savvy leader: 9 ways to take back control and make AI work" (2024; Harvard Business Review Press), with his recent book achieving #1 new release at Amazon, named a must-read book by The Next Big Idea Club, The Financial times and Forbes, and being the winner of the Outstanding Work of Literature 2024 in the category leadership. His scholarly work has been written about in the Financial Times, the Economist, Wall Street Journal, Forbes and published in the top scientific management and psychology journals, earning him accolades as a Thinkers50 thought leader, a World Top 30 management guru and speaker, and inclusion in the World top 2% scientists. Discover more about De Cremer at: www.daviddecremer.com Connect with De Cremer on LinkedIn and YouTube
Brian Evergreen is one of the most respected voices on strategy and AI as a leading author, advisor, and speaker. Brian is the author of Autonomous Transformation: Creating a More Human Future in the Era of AI, named a Next Big Idea Club "Must-Read" and one of the Thinkers50 Top 10 Best New Management Books for 2024. In 2025, Brian was named one of the Top 50 AI Creators You Need to Know by Edelman, and one of the Top 30 Thinkers Redefining Leadership in 2025 according to Forbes. Brian's insights draw from his personal experience at leading companies, including Accenture, AWS, and Microsoft. When he's not giving keynotes or advising companies on AI, Brian guest lectures at the Kellogg School of Management, sharing the unconventional and innovative methods and frameworks he's developed, which have supported over $20B of investment. Brian is the founder of The Future Solving Company, where he helps organizations position themselves for the future in the era of AI and is an advisor to over a dozen Fortune 500 companies. His work has been featured on Bloomberg, Forbes, Fast Company, CIO, VentureBeat, the Next Big Idea Club, and Thinkers50. Discover more about Evergreen at: www.linkedin.com/in/brianevergreen/
Phil Fersht is widely recognized as the world's leading analyst focused on reinventing business operations to exploit AI innovations and the globalization of talent. He recently coined the term "Services-as-Software" to describe the future of professional services where people-based work is blurring with technology. He also trademarked the term "Generative Enterprise¿" in 2023. His reputation drove him to establish HFS Research in 2010, which today is one of the leading industry analyst and advisory firms and the undisputed leader in business and tech services and process technologies research. In 2012, he authored the first analyst report on Robotic Process Automation (RPA), introducing this topic to the industry. He is widely recognized as the pioneering analyst voice that created and inspired today's RPA and process AI industry. Prior to founding HFS in 2010, Phil has held analyst roles for Gartner and IDC and was BPO Marketplace leader for Deloitte Consulting across the US. Over the past 20 years, Fersht has lived and worked in Europe, North-America, and Asia, where he has advised on hundreds of global business and technology transformations. Discover more about Phil Fersht at LinkedIn: https://www.linkedin.com/in/pfersht. Blog: horsesforsources.com // Web: www.hfsresearch.com. Podcast: From the Horses Mouth
Rakesh Gohel is a visionary technology leader with over two decades of experience shaping the evolution of digital transformation-from the dot-com boom to mobile, cloud, blockchain, and AI. Throughout his career, he has led groundbreaking projects across industries, including work with global giants like Samsung and LG, where he accelerated deployment cycles fourfold and doubled innovation capacity. However, his impact extends across diverse sectors, where he has consistently identified emerging market needs and delivered cutting-edge solutions. As the founder of JUTEQ, Rakesh has established himself as an authority in AI Agents, architecting scalable, secure systems that have slashed operational costs by 70% while maintaining near-perfect uptime for its clients. Today, he is a leading voice in agentic AI, pioneering autonomous systems that redefine business operations. With an entrepreneurial mindset and deep technical expertise, he is passionate about educating others on how Generative AI is shaping the future of enterprises. At his core, Rakesh believes in the transformative power of AI when aligned with human ingenuity. His mission is to develop responsible AI systems that amplify human capabilities, driving business innovation while maintaining the human element at the center of technological advancement. Connect with Rakesh: www.linkedin.com/in/rakeshgohel01 | @rakeshgohel
Shail Khiyara is a recognized global thought leader, author, and keynote speaker in Artificial Intelligence and Intelligent Automation. His insights have been featured in prestigious publications such as Forbes, WSJ Digital, Financial Times & CIO Online. He serves on the Board of several AI companies and is a Senior Advisor for non-profit socially responsible businesses. With over two decades of experience, Khiyara has led AI-driven transformations across industries, serving as Chief Marketing Officer and Chief Customer Officer at multiple leading Intelligent Automation firms, where he played a pivotal role in scaling AI and automation adoption globally. Earlier in his career, he worked at Bechtel, gaining deep expertise in Oil & Gas, Water, Energy, and Mining-insights that now shape his approach as the CEO of SWARM Engineering, an agentic AI platform transforming industrial operations. Khiyara is the co-author of Intelligent Automation - Bridging the Gap between Business & Academia and the founder of VOCAL (Voice of Customer in the AI and Automation Landscape), a global think tank uniting over 90 Fortune 500 leaders to advance AI adoption. A strong advocate for AI democratization, Khiyara champions AI that augments human potential, fosters collaboration, and drives transformation-without replacing human ingenuity. Learn more about Shail at: www.linkedin.com/in/shailkhiyara Follow him on YouTube, X, and LinkedIn: @shailkhiyara
Nandan is a globally recognized leader in digital automation and artificial intelligence, authoring a bestselling book on digital automation cited over 50 times. A key opinion leader featured in Onalytica Who's Who in Automation, he commands a significant online presence with a LinkedIn following of 17,000 professionals. His insights have elevated his podcast to the top 10% globally, attracting audiences interested in cutting-edge AI and automation. Nandan's expertise has driven successful initiatives for major companies like Honeywell, BCBS, Canon, Embraer, Fujitsu, and Tracfone, showcasing his ability to deliver transformative results across both large and smaller organizations. Esteemed media outlets, including Forbes, Solutions Review, Tech Report, and Packt, have featured his insights and articles.
Pooja Sund is an award-winning technology leader, author, and keynote speaker recognized for excellence in engineering, finance, and leadership. Pooja Sund has been honored as LinkedIn Top Voice in AI and Tech, Top 50 Product Influencer, Hall of Fame - Women in Tech Global Leader, and featured among the Top Ten Most Inspiring Women in Tech. With nearly two decades of global experience, Pooja has a track record of setting visionary goals and leading high-performing teams to success. As a thought leader and advocate for diversity, Pooja serves as a Board Member at Pacific Northwest University and co-leads the Women ERG, a global community of 40,000 members. Passionate about empowering women and underrepresented communities in technology, Pooja has delivered over 250 talks worldwide, inspiring change and innovation. As an Engineering Finance Leader, Pooja drives the growth of multiple products and portals powered by cutting-edge technology. Her leadership philosophy is built on the "3 P's": Passion, Power, and People-fostering a culture of clarity, problem-solving, and positive energy to drive success. A sought-after keynote speaker, she has collaborated with global organizations across North America, Asia, Europe, and Latin America, including the FBI, Pepsi, Coca-Cola, USPS, Harvard University, Stanford University, financial institutions, and government entities. Her expertise spans Artificial Intelligence, Analytics, Data Science, Leadership, Digital Transformation, Personal Branding, and Strategic Thinking. Her insights have been featured in LinkedIn News, Microsoft News, Puget Sound Business Journal, Silicon Leaders Journal, and top Indian and U.S. publications. Recognized with numerous presentation awards, Pooja continues to shape the future of technology and leadership.
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