HSBC UK Mobile Banking

4.7
362K reviews
5M+
Downloads
Content rating
PEGI 3
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About this app

The HSBC UK Mobile Banking app has been created to help our UK customers with their everyday banking on the go. Download it today and you can:
• Log on quickly and securely with facial recognition or fingerprint
• Make payments and check your balances on the go
• Pay in one or more cheques up to a limit of £2,000 per day
• View or cancel standing orders and Direct Debits
• Freeze, report lost and order a replacement card
• View your debit or credit card PIN
• Stay in control with our Spending insights
• View and manage bills easily with Balance .
 
How to log on to Mobile Banking
• If you’re registered for HSBC Online Banking, you can use your existing details
• If you’re not yet registered, simply download the app, then select ‘Register now’.
Access all your essential banking services on the go. Download the HSBC UK Mobile Banking app today.
 
Want to know more?
 
Send money
The HSBC UK Mobile Banking app lets you send money to family or friends using their account details. Pay bills with pre-populated bank details for hundreds of major businesses. And instantly transfer money between your personal accounts.
 
Mobile statements
With the HSBC UK Mobile Banking app, you can securely access your current account, savings and credit card statements.
 
Mobile cheque deposits
The HSBC UK Mobile Banking app lets you pay in cheques without going to a branch by selecting the account, entering the value then scanning the front and back of the cheque. Please keep any cheques until they show in your account. You can pay in one or more cheques up to a limit of £2,000 per day. Cheques deposited before 10pm on a working day will be available by 11:59pm the next working day.
 
Freeze your card
Ever lost your card, only for it to turn up the moment you cancelled it? With the HSBC UK Mobile Banking app, you can place a temporary block on your card with just a few taps. It will stay blocked until you unblock it, or it can be reported as lost or stolen.
 
Chat with us
Need help or assistance? Select the ‘Start chat’ window on the home screen or tap 'Chat with us' in the ‘Library’. If you have push notifications enabled for the HSBC Mobile Banking app, we’ll send you an alert when we reply. 
 
Gambling restriction
You can choose to restrict transactions made to gambling businesses, such as casinos and online betting companies, and recurring transactions such as The Postcode Lottery. The block only applies to individual cards held in your name.
 
 
This App is designed for use in the United Kingdom. The products and services described in this App are intended for UK customers. This App is provided by HSBC UK Bank Plc ('HSBC UK') for the use of existing customers of HSBC UK. Please do not download this App if you are not an existing customer of HSBC UK. HSBC UK is authorised and regulated in the United Kingdom by the Financial Conduct Authority. If you are outside the UK, we may not be authorised to offer or provide you with the products and services available through this App in the country or region where you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.
Updated on
Jun 18, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity
This app may collect these data types
Location, Personal info and 8 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.7
355K reviews
James Callus
June 5, 2025
Just updated. Lots of back-slapping from HSBC but the update is a mess. The screen is full of clutter. It has the same functionality as before, but it was previously much cleaner and simpler to use. Why pester you continuously with a Start Chat banner at the bottom? The whole screen is ugly. Why do IT people have to mess with things that are working fine? Have to justify their existence I suppose. Just saw the other reviews. Well done for upsetting so many customers.
3 people found this review helpful
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HSBC
June 2, 2025
Hi James, we truly appreciate your feedback regarding the updated app layout, and appreciate your review. If you wish to log this with us, and so that we can improve our services please see the link below: 🌐 https://www.hsbc.co.uk/help/feedback-and-complaints/
David Reed
June 6, 2025
With branch hours being so limited these days, it would be really nice if the app actually worked when you need it. Used to be able to pay cheques in fine, but not any more. Absolute mess, with it looping taking pictures no matter how many times you say to use one. Very disappointing, and it seems to have been broken for a while according to reviews - seriously, it can't be that difficult to fix.
25 people found this review helpful
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HSBC
June 7, 2025
Hi David, we are sorry to hear that you are not happy with the latest version of the app, David. You can register your feedback and any suggestions to improve the app via this link: https://www.hsbc.co.uk/help/feedback-and-complaints/ Thank you.
Giorgos Kosmopoulos
May 26, 2025
Good overall but lacking features and functionality of other bank apps (KBC is top still). Also, lately has become slow to launch (sometimes need to restart) and the issue where your account balance is still visible from a previous issue is still there. (and yes is fully up to date phone and app). Latest update is very cluttered and flashy for no reason... Why are the menu buttons on the top, looks like a desktop lay out.
14 people found this review helpful
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HSBC
November 25, 2024
Thank you for feedback, Giorgos 😊 I'm sorry to hear that the app has been slow to launch. Can you please check that your app is updated as well as your phone? If there is any further issues please reach out to us on a channel of your choosing ➡️ https://www.hsbc.co.uk/contact/ - Tom

What’s new

We've refreshed our app with an improved design, making it quicker and easier to bank with us.
So what's new:
•  Personalise your home screen, putting your most used features at your fingertips
•  Smoother navigation between your products and services
•  Dedicated hubs to make it easier to find what you need
•  An enhanced mobile chat that acts like your very own assistant
Our new features are rolling out over the next few months, if you don’t see them right away, they’ll be with you soon.