Delivering Quality Service

The Psychology of Selling: Increase Your Sales Faster and Easier Than You Ever Thought Possible

The Basic Laws of Human Stupidity: The International Bestseller

The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy

Hacking Growth: How Today's Fastest-Growing Companies Drive Breakout Success

EBK: Services Marketing: Integrating Customer Service Across the Firm 4e: Edition 4

The Undoing Project: A Friendship That Changed Our Minds

Contagious: Why Things Catch On

Pre-Suasion: A Revolutionary Way to Influence and Persuade

Hungry City: How Food Shapes Our Lives

Misbehaving: The Making of Behavioral Economics

Flawless: Lessons in Looks and Culture from the K-Beauty Capital

The New Digital Age: Reshaping the Future of People, Nations and Business

Marketing to Gen Z: The Rules for Reaching This Vast--and Very Different--Generation of Influencers

Handbook of Research Methods and Applications in Experimental Economics

The Culture Code: An Ingenious Way to Understand Why People Around the World Live and Buy as They Do

Paycheck to Paycheck: How to go from broke to a total boss in personal finance even if you're terrified of numbers

Powerful Money Habits: Key Behavior Shifts that Will Take you from Broke to Total Boss Even if you Suck with Numbers

Permission Marketing: Turning Strangers Into Friends And Friends Into Customers