Strategies for Cultural Change

Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-Based Design

Organizing for Quality: The Improvement Journeys of Leading Hospitals in Europe and the United States

Organizing for Quality: The Improvement Journeys of Leading Hospitals in Europe and the United States

Organisational innovation in health services: Lessons from the NHS Treatment Centres

Diffusion of Innovations in Health Service Organisations: A Systematic Literature Review