High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

Think Again: The Power of Knowing What You Don't Know

Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

The Psychology of Selling: Increase Your Sales Faster and Easier Than You Ever Thought Possible

The 33 Strategies of War

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly

How to Sell Anything to Anybody

Working With Emotional Intelligence

To Sell Is Human: The Surprising Truth About Moving Others

Financial Intelligence, Revised Edition: A Manager's Guide to Knowing What the Numbers Really Mean

Success Is a Choice: Make the Choices that Make You Successful

The Undoing Project: A Friendship That Changed Our Minds

Contagious: Why Things Catch On

How I Raised Myself From Failure to Success in Selling

HBR Guide to Office Politics (HBR Guide Series)

Pre-Suasion: A Revolutionary Way to Influence and Persuade

The 5 Essential People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts