Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success

Closing Sales is Easy: Once You Know How

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits, Edition 2

On Great Service: A Framework for Action

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

Delivering Happiness: A Path to Profits, Passion, and Purpose

Negotiation (The Brian Tracy Success Library)

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Unlimited Sales Success: 12 Simple Steps for Selling More Than You Ever Thought Possible

Retention Simplified: Your Journey From Chaos To Clarity (E-Commerce / D2C)

Call Centers For Dummies

Customer Relationship Marketing: Theoretical And Managerial Perspectives

Delivering Quality Service

No B.S. Trust Based Marketing: The Ultimate Guide to Creating Trust in an Understandibly Un-trusting World

Now . . . Build a Great Business!: 7 Ways to Maximize Your Profits in Any Market

ProActive Selling: Control the Process--Win the Sale, Edition 2

The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone