Pandemic Communication

Closing Sales is Easy: Once You Know How

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits, Edition 2

Risk and Crisis Communication in Europe: Towards Integrating Theory and Practice in Unstable and Turbulent Times

Crystallizing Public Opinion

Delivering Happiness: A Path to Profits, Passion, and Purpose

Negotiation (The Brian Tracy Success Library)

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Growth Hacker Marketing: A Primer on the Future of PR, Marketing, and Advertising

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

The Art of Marketing and PR: Giving You Effective Tools to Build Your Brand and Make Your Business Grow.

Unlimited Sales Success: 12 Simple Steps for Selling More Than You Ever Thought Possible

Retention Simplified: Your Journey From Chaos To Clarity (E-Commerce / D2C)

Delivering Quality Service

Research Handbook on the Governance of Projects

Robert's Rules Of Order (Speedy Study Guides)

IT Governance Today - A Practitioner's Handbook