The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty

Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone

Organizational Behavior

David and Goliath: Underdogs, Misfits and the Art of Battling Giants

What the Dog Saw: And Other Adventures

Anatomy of a Ponzi Scheme: Scams Past and Present: The New York Times Bestseller

Too Big to Fail: Inside the Battle to Save Wall Street