The Under-Tapped Banking Consumer Segments of the World – SMEs

Channel Migration Strategies – Matching Customers to the Optimum Channels

Quintupling Your Churn Prediction Performance

Failure to Launch: From Big Data to Big Decisions

Making it Right - Problem Resolution for High-Value Customers

Grading Performance – The Automotive Industry BI Maturity Map

Improving Processes in the Service Sector – Going Beyond Efficiency and Quality Uplift

Optimizing the Customer Experience to Drive Customer Retention

Social BI for Intelligent Enterprise 2.0

Maximizing ROI Through Customer-Level Discriminatory Pricing

Are You Wasting Your Online Sales Potential?

Utilizing Analytics to Customize & Optimize Retail Networks

One Size Does Not Fit All – Customizing Retail Chain Sales Points

Improving the Quality of Data Acquired from Customer Touchpoints

BI on a $0.99 Budget

Customer Retention During the Downturn

SNA’s Failures Revealed – Getting it Right With Social Ripple Analysis

Loyalty Programs Gone Right – Constructing the Utopian Loyalty Program

Aligning Employees Around Delivering Best-in-Class Customer Experience

Designing Best-in-Class Loyalty Programs – Getting the Benefits Right