
안해찬
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Whoever made this app should take UI design class. Why should I scroll all the way down to find my city? At least make it searchable... Edit: my bad for making false statement, but the position of search function is not quite noticable. Since the top bar is generally non-interactable part (e.g., just indicating which process you are in), it was removed out of my cognition for the moment. Hence there should better be a blinking alarm when search bar appears, or adjust the position a bit lower
2 people found this review helpful
Immigration & Checkpoints Authority
March 14, 2025
Dear @안해찬 , there is a search function at the top of the Last City/Port of embarkation before Singapore and after Singapore dropdownlist in SG Arrival Card. If you have issue seeing it, pls email us at
[email protected] with the date and time you encountered the issue with screenshots.

Soe Gadar
Very clumsy UI. Most of the options need to click twice, going to another screen to pick options. It's probably built with some hybrid tool that caters to web and mobile app. It defeats having a mobile app if you can't build a smooth and fluid UI. And may I ask why ICA put more QR code scanning counters at Woodlands bus hall than passport scanning counters? On what grounds are you penalizing passport holders? There are at least 4 x QR counters. It's not like we can leave our passports at home.
3 people found this review helpful
Immigration & Checkpoints Authority
March 14, 2025
Dear Soe Gadar, we are sorry to hear about your unpleasant experience using our App. To allow us to investigate this issue, can we request that you email us at
[email protected] with the date and time you encountered the issue with screenshots.

Puki Master
Works but... The app forced me to update on the spot. In 2 days I was in front of the gantry and this app did this.... Wasted my time standing aside and can't go in solely to update the app. Why can't you give users option to update later instead of shoving down our throats to update on the spot while they're right in front of the gantry
1 person found this review helpful
Immigration & Checkpoints Authority
March 14, 2025
Dear Puki, we are sorry to hear about your unpleasant experience using our App. The forced update is to upgrade the application with the major changes. We appreciate your feedback and will share it with our team.