
Zoe Michele
I've had two of these bulbs. they are hard to connect to the phone and worked for a while but I had one stop connecting to the app after a year and the second one has just now after a year and a half stop connecting. I tried reconnecting them doesn't work. At the price they are, they should have lasted for years. The bulb still work They just don't connect to the stupid app. I'm going to have to find a different brand. this o
7 people found this review helpful
Signify Netherlands B.V.
August 28, 2025
Hi.
Thank you for sharing your experience. We're really sorry to hear that both bulbs stopped connecting to the app after working well initially.
We would like to assist you on this therefore please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.

Brianna Elliott
lights used to work, never had issue, suddenly my internet can connect to everything the way it used except the lights can't connect. My $2000 gaming PC connects and plays everything just fine. This app? KNOWS there's and issue, has a button that offers help, click the button: "Help Center being added in next update?" no suggestions on how to fix this.
19 people found this review helpful
Signify Netherlands B.V.
July 6, 2025
Hi Brianna.
Thanks for your feedback. We’d love to help get your lights reconnected and working smoothly again.
For quick support, please open the WiZ Connected app, go to "Discover", then tap "Help Center" to start a live chat with our team.
We look forward to assisting you soon.

David Cameron
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I appreciate that you respond to all bad reviews, but it's been years, and this app is still very subpar compared to Wiz V1. I have become accustomed enough to the new app to where I can deal, but aside from scheduling, it's a 1000% downgrade in usability compared to the original Wiz V1 app. Additionally, we really need to have widgets that are the same size as Wiz V1's app offered. I don't understand why a company removes functionality from an app when redesigning it. You've had time to fix it.
17 people found this review helpful
Signify Netherlands B.V.
September 2, 2025
Hi.
Thank you so much for taking the time to share your honest feedback. We truly appreciate your patience and continued use of the app despite the frustrations you've experienced you have with widget.
To assist you on this, please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).