
Chris Kim
I’ve been unable to update the Wallbox software since installing it in August. The Bluetooth connection doesn’t work, and the hotspot method for updates fails as well. Despite being only 15 feet from a top-of-the-line, high-speed router, the Wallbox cannot connect. Additionally, the auto unlock feature doesn’t work; when I connect the charger to my car, it doesn’t start charging at the scheduled time as expected. Incredibly frustrating.
8 people found this review helpful

Jeroen Buis
I do like the Wallbox Pulsar Plus, it looks good, is small than most other devices. I specifically bought the Pulsar Plus as it has built-in WiFi to make sure I can connects to it from anywhere. It turns out that the Wallbox App is designed such that it always first connects over Bluetooth before it tried to fallback to WiFi. As a result you will see 20s delays connecting the app when out of Bluetooth range. Bluetooth off and ignoring the error is the only way for the app to connect fast.
8 people found this review helpful
Thank you for your comments, we are fully aware of this and it takes 10 seconds to reconnect via Wifi indeed. In this case if your bluetooth is activated, the app will always try to connect via bluetooth by default. In order to avoid this to happen, please disable the bluetooth connection. We hope this helps you!

Dr. Ben de Graaf
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When will it finally grasp I'm not allowing it to use Bluetooth? Super annoying. Now it fails to even connect because again it wants me to use BT, while it is connected with an ethernet cable to our LAN. Such a pathetic bug. Fails to tell us when it started charging or when it stopped. Session duration info is useless, I've just forced it to start charging, but the session says it's already at 11 hours. What does that even mean or count? When it is plugged?
1 person found this review helpful
Hi Anonymous Pro.
We are sorry to read that you are having issues with your charger. Session info indicates when the EV gun is plugged in and unplugged (it doesn't need to be charging), and also the charging time. For the bluetooth issue, could you send details of what you are experiencing to our Technical Support with the Wallbox App>Profile>Help