
Patrick Toonen
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Door panel looses connection every week or so, two if I'm lucky. Have to reset the doorbell to get a change of manually setting up wifi again. And during that tedious wizard I have to choose a new name for the home location, since It moans the current name is already in use. But there is no UI to see or remove those previously registered names! Am I filling up some hidden database, will I hit a limit at some point? What a joke. Oh, the "Rate us" in the settings doesn't work. Gee I wonder why.
2 people found this review helpful
Legrand - Netatmo - Bticino
May 17, 2024
Hello, thank you for your review. I invite you to contact us on https://helpcenter.netatmo.com/hc/ and add the word "appand" in your message, we will help you resolve this situation.
Kate
Netatmo customer service

Dr. Ben de Graaf
Lags, slow playback, no sensitivity settings, no settings for when infrared is turned on. My cam is under a dark overhang, so it goes on way too early. Also gets triggered on audio and wind moving plants, and on precipitation, way too often! Even when only people should be triggering. Also, the AI triggers for humans with animals now (rabbits). This causes notifications to get ignored, so when it's needed you're no longer watching.. But they gave us a dark theme, so I will add a star.
2 people found this review helpful

Tobias Büchli
These WiFi cameras are one of the worst I ever experienced. Reception is so bad they are most of the time disconnected, despite being right on the other side of the wall from the AP. While disconnected they won't detect and record anything anymore. I also have security concerns about the app. After someone joined my home it took several hours until I was notified about it. This needs to be immediate, otherwise it's useless if a bad actor manages to join.
1 person found this review helpful
Legrand - Netatmo - Bticino
June 13, 2025
Hello, thank you for your review. I invite you to contact us on https://helpcenter.netatmo.com/hc/ and add the word "appand" in your message, we will help you resolve this situation.
Kate
Netatmo customer service