
Ken Ruda
Disappointing! I've been trying to purchase some artwork for my Meural Canvas for the last several weeks and get a SOMETHING WENT WRONG error message when trying to add my address and INVALID CARD DETAILS when trying to add a credit card. I have tried many times with many different cards. Each time they charge a dollar to my credit card! I finally was able to contact support and put in a trouble ticket several weeks ago and nothing has been done. I've called to escalate a couple weeks ago!
1 person found this review helpful

A Google user
Impossible to connect. Looks like the App does not see our WiFi. Simple task, impossible to implement. Update: thanks for the reply, but the fact that I have to contact your customer service is already a big inconvenience for me. Just make a product that simply works. UPDATE: Had to contact support and they did help. But it looks like the app is broken yet again! And this time re-installing the app doesn't help much. Also, i have noticed that many downloaded art works onto the panels disappear with time. I do not understand that at all!
2 people found this review helpful
NETGEAR, Inc
February 13, 2018
Hey Kristina,
We understand your frustration, and would be happy to work through this issue with you. Feel free to get in touch at your convenience:
[email protected].

Peter
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Support for personal pictures is a poor afterthought. Definitely too broken for me to get a Meural for my retired loved ones. It looks easy to upload pictures from your Photos app to your Meural. However, the app cuts off how many of your photos you can browse and upload. So you can actually only upload very recent photos. I found a workaround, but it requires using the website in addition to the app, and the process is arduous and ridiculous. Summary: the app doesn't really work for photos.
1 person found this review helpful