JustAnswer: Ask for help, 24/7

2.6
9.41K reviews
500K+
Downloads
Content rating
PEGI 3
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About this app

Get an expert answer to every question—right on your phone with the JustAnswer app. Chat with 12,000+ verified Experts on demand, 24/7. Since 2003, we've helped more than 10 million people get instant access to professional help.   

APP FEATURES

- Ask questions in 700+ professional specialties including legal, medical, pet care & more.
- Get 2 free phone calls to Experts a month—a $50+ value!
- Save your favorite Experts so you can ask questions again and again.
- Get notified the instant an Expert replies to your question.

Rated 4.1/5 by customers on TrustPilot: https://www.trustpilot.com/review/www.justanswer.com 

HOW IT WORKS

Ask as many questions as you want with a monthly membership:

Step 1—Tell us your situation. Ask any question, 24/7. Chat with Experts like lawyers, doctors, veterinarians, mechanics, computer techs, electricians, plumbers, tax accountants, and more.

Step 2—We’ll connect you in minutes with the best Expert for your question.

Step 3—Talk, text, or chat till you have your answer. Members get unlimited conversations, 24/7, so you’ll always have an Expert ready to help.

ASK TRUSTED PROFESSIONALS

JustAnswer connects you with real Experts, so you can feel confident in the answers you get. Every Expert on JustAnswer is vetted through a Multi-Step Expert Quality Process, including license verification and peer reviews.

Experts join JustAnswer from some of the world’s most trusted institutions, including Harvard lawyers, UCLA doctors, Microsoft-certified computer techs, Christie’s appraisers, UC Davis vets.

CONVENIENT ONLINE HELP

Discuss your individual situation with an Expert who specializes in your topic, 24/7.

LAW: Lawyers specializing in immigration law, family law, employment law, real estate law, criminal law, landlord-tenant law, education law, IP law, estate law, personal injury law, traffic law, and more.

HEALTH: Doctors and specialists for OB-GYN, dermatology, neurology, urology, pediatrics, dental health, eye health, cardiology, oncology, mental health counseling, and general wellness.

PETS: Vet care for all pets, big or small, including dogs, cats, birds, reptiles, horses, rabbits, fish, rodents, exotic pets, and farm animals.

TECH: Support for computers, laptops, mobile phones, email, Microsoft Office, printers, WiFi networking, TVs, and consumer electronics.

CARS: Most domestic and foreign car brands, motorcycles, trucks, RVs, heavy equipment, and even boats.

HOME IMPROVEMENT: Appliance, heating, ventilation, air conditioning, plumbing, electrical, pool and spa, landscaping, home renovation, and general maintenance.

AND MORE: Appraisals, small business help, tax advisory, relationship counseling, job counseling, firearms, and dream interpretation.

CONTACT US 

If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-941-1229 so we can help resolve your concerns.

Use our live chat for an instant response:
https://www.justanswer.com/help/contact-us
Updated on
Jul 4, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.8
9.24K reviews
Alex Tuchfarber
May 27, 2025
the fees are super deceptive. I was told I was paying 5 dollars for the use of the service with absolutely no mention of an additional fee, let alone a recurring one. Then I check my account and I was charged over 50 dollars. I went ahead and reached out to customer service to see if they could help me out and they basically just told me it was too bad. Taking advantage of people looking for help is the worst buisness practice I've ever heard of and you should feel ashamed of yourself.
8 people found this review helpful
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JustAnswer, LLC
May 27, 2025
Hello Alex, we're on your side and want to help. Can you please get in touch with me by using the contact details provided? We're here to find your account and make things right for you. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-439-3643
Jamie
June 1, 2025
this app and the website completely rip you off. I did not get help with my problem. I was told that it was a $5 charge. and they brought up a screen to pay it just asking for my credit card number. and when I went to go look at my charge I was charged a $39 membership fee. did not ask. was not refunded because it says it was a non-refundable fee. and it wasn't even helpful. The mechanic sent me a link to a YouTube video that wasn't even for my car. unhelpful.
6 people found this review helpful
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JustAnswer, LLC
June 1, 2025
Hello Jamie, We're eager to assist you further. Please reach out to me using my contact details so we can find your account and work toward resolving this to your satisfaction. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-439-3643
Mr, Arikara
July 8, 2025
useless foren customer service, can't update payment info "its not a option" app has no option to do anything. in 2025 more buisness do harm to themselves buy, making it no longer possible to trade services for money. you lost buisness today. I refuse to waste anymore time trying to give you money. app deleted. I give my money to someone else that doesn't make it impossible to pay.
3 people found this review helpful
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JustAnswer, LLC
March 15, 2023
Hello, we're very sorry to hear about this problem with the app. Please try uninstalling, then reinstalling the app. We'd like to get further information from you so that we can help resolve any issues. Please send me an email so we can forward this to our developers! Angela, JA Customer Care [email protected] 800-439-3643 ext. 28

What’s new

Bug fix & minor improvements.