
Sami Ahmed
The app is good, but branch customer service is very poor. I just need to add my signature (without it, international transactions are blocked and transfers above 2000 SAR to another bank are not possible). Despite visiting the branch many times, they still haven’t added my signature and keep asking for different documents (passport, Iqama, salary slip, etc.). For such a simple requirement, the process is unnecessarily delayed and every visit they demand something new.
2 people found this review helpful
Al Rajhi Bank
September 12, 2025
Welcome,
To serve you better, we are happy to assist you via email
[email protected]
or by contacting us on our tool-free number 8001244455
We appreciate your understanding and look forward to serving you better in the future.

Mohamed Manfalouti
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really bad app!! crashes all the time and takes forever to login + plus the experience is far from being optimized. The system can change your purchase limit or blocks you from making transfers without any heads-up and you'll have to go through customer service who only wants to get rid of you as soon as possible! very bad experience!! doesn't deserve even one star!!
36 people found this review helpful
Al Rajhi Bank
June 1, 2025
Welcome,
To serve you better, we are happy to assist you via email
[email protected]
or by contacting us on our tool-free number 8001244455
We appreciate your understanding and look forward to serving you better in the future.

Abdul Moneem
Al Rajhi Bank has been the worst banking experience for me. The app and system keep crashing, which makes it very frustrating and unreliable. The most disappointing part is their customer helpline. Even if you select the English representative option multiple times, you always get connected to someone who only speaks Arabic. They don’t try to understand or assist, and in most cases they just disconnect the call. This is unacceptable for a bank that claims to serve millions of customers
13 people found this review helpful
Al Rajhi Bank
August 24, 2025
Welcome,
To serve you better, we are happy to assist you via email
[email protected]
or by contacting us on our tool-free number 8001244455
We appreciate your understanding and look forward to serving you better in the future.