
Eric Laenen
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Was a good app, but now the boarding pass randomly shows up, or a send by email option (which does not work). Also sharing to Google wallet stopped working. Xp points for the flight are shown incorrectly. Using the latest version of the app. Update: it worked as it should for a while. Now the boarding pass does not show up again, only the send email option (which works this time). Reliability is important for apps such as this.
3 people found this review helpful
KLM Koninklijke Luchtvaart Maatschappij N.V.
February 5, 2025
Hello, and thank you for your feedback. We are sincerely sorry for the bad experience you had with your boarding pass. Our team has identified this issue, and the fix is available in the latest version that is being rolled out. Please update your app once the new version is available to benefit from it. The KLM mobile team.

Etienne Gaudrain
The app is not bad when it works, but, like the website, it tends to be buggy in the most unexpected ways. For a few weeks now, clicking on the boarding pass button randomly shows an invitation to send it via email... Or the cache becomes sticky and no refresh will show the information my co-travellers see... (Annoying to cope with gate changes). Finally, I wish there was a way to get rid of unread notifications more easily. It is a bit tedious to have to open then all...
1 person found this review helpful
KLM Koninklijke Luchtvaart Maatschappij N.V.
January 28, 2025
Hello, and thank you for your feedback. We are sincerely sorry for the bad experience you had with your boarding pass. Our team has identified this issue, and the fix is available in the latest deployed version. Please update your app to benefit from it. The KLM mobile team.

A Google user
Easy to use and navigate, however, has many issues. For example, I needed to add a check-in luggage for my trip, the app said that the function cannot be performed at the moment, may have to wait for 30 minutes up to 4 hours - the same message was displayed for 3 days. Had to contact customer service and they did it for me right away, so it must be something with the application itself. For such a good airline it shouldn't be above them to also provide a good mobile application.
52 people found this review helpful